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COVID-19 Response & Visitor Limitations

COVID-19 Response

Updated March 24, 2020

All Care Home Health is carefully monitoring the latest news and developing plans to address coronavirus disease 2019 (COVID-19). As a licensed home health agency, we are considered an essential service and we will remain open while using extreme caution during this National Emergency.

Thank you in advance for your compliance with CDC and state-mandated guidelines to help protect our staff, our patients, their families and our community!

We will be operating a “Business as Usual” approach to continue providing essential healthcare services to our homebound patients. Our nurses, therapists, and home health aides are frontline healthcare workers. Our entire team will be using extreme caution as advised by the CDC.

Sick Policy:

  • Please cancel your therapy appointment in advance if you, your caregiver, or anyone in the household or anyone you have spent time around has been sick.
  • If the nurse/therapist/aide notices that a patient or caregiver is experiencing any symptoms of a cold, flu or other illness, that person will be asked to leave the facility.
  • If our staff member is sick, they will not be allowed to work.

Visitor Restrictions:

The more we can limit interactions among people, the more we can help slow the spread of the coronavirus.

  • In order to minimize the number of people our staff are exposed to in each patient’s home, we ask that patients do not have unnecessary visitors.
  • If other individuals need to be in the home during your home health visit, we ask that they remain in a separate room and maintain “social distancing” with a minimum 6 foot distance from our staff.
  • If you are a caregiver who brings a patient to our office, we strongly encourage you to wait in your car while the patient is in therapy, rather than in the waiting room, and return a few minutes prior to the end of the session. We encourage you to wait outside the front door, where staff members can find you if you prefer not to come into the building to pick up the patient at the end of the appointment.

Infection Control: 

All staff, patients, and caregivers are asked to follow CDC guidance to protect themselves and others. We need your help to ensure a safe environment to continue patient care!

  • We are asking everyone to practice “social distancing” by not shaking hands, hugging, etc. and maintaining a minimum 6-foot distance whenever possible. If individuals other than the patient need to be in the home during the patient visit, we ask that those individuals remain in a separate room.
  • We will clean and disinfect frequently touched surfaces before, after and during use. If you are able, we ask you to clean and disinfect your home before your home health provider arrives. Frequently used surfaces include tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. We will temporarily discontinue the use of any tools which cannot be properly cleaned and disinfected.
  • Please wash your hands often with soap and water for at least 20 seconds, before your home health visit, and especially after you have had any visitors, been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Please cover your cough or sneeze with your elbow.
  • Avoid close contact with people who are sick.
  • Put distance (at least 6 feet) between yourself and other people.

Additional Information: 

Billing and Payments:

All financial and accounting activities will continue as normal, including billing and payments. 

Please stay safe and we will continue to keep you informed as this situation evolves!

We will continue to monitor the COVID-19 situation and will follow CDC and state-mandated guidelines to remain able to maintain our medical services for the patients we serve. If you have questions or concerns, please do not hesitate to contact us at (434) 836-5883.

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